Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at knittinkittenfiber@gmail.com. If your return is accepted, we'll provide instructions on how and where to send your package.

Customers are responsible for return shipping costs. If you choose to have us provide a return shipping label, the cost of the label will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at knittinkittenfiber@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if your item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a return is required due to an error on our part or a defective or damaged item, Knittin' Kitten Fiber will cover the return shipping cost.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we've received and inspected your return and let you know if the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at knittinkittenfiber@gmail.com.